Data Protection

Data controller

The Syndicat d’Initiative et de Tourisme de la Ville de Grevenmacher, a non-profit association registered with the Luxembourg Trade and Companies Register under number F622, is responsible for the personal data processing described on this page.

10, Route du Vin (Résidence Mosellane)
L-6794 Grevenmacher, Luxembourg

Telephone: +352 75 82 75
Email: info@visitmaacher.lu

Data collected and how it is used

When you contact us or send a booking enquiry, we use the information you provide to reply, review your request and follow it up.

Depending on the form used, this information may include your name, contact details, address, preferred dates, selected accommodation, number of guests and the content of your message.

Fields marked as mandatory are necessary to process your request. Without this information, we may be unable to respond to it. Please only provide data relevant to your request.

Legal bases

Processing booking enquiries and managing a booking are based on steps taken at your request before entering into a contract or on the performance of that contract.

General information enquiries are based on our legitimate interest in responding to visitors and following up our correspondence.

Some processing may also be necessary to comply with legal obligations. Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before its withdrawal.

Recipients of your data

Your information is intended for people authorised to handle your request within the Syndicat. Relevant technical service providers may also have access to it to the extent necessary for their work.

Any disclosure of data must be limited to what is necessary for the relevant purpose or required by law.

Bookings and external websites

Some pages provide links to external services, including Simpleviu/Lodgify for booking certain accommodation.

When you enter information on these platforms, their own privacy policies apply. Please consult them before submitting your data.

Data retention

Information relating to an enquiry is retained for the time necessary to process it and complete any follow-up.

Where a booking is made, some data may be retained for longer to meet contractual, accounting or legal obligations, or to handle a potential dispute.

Your rights

Subject to the conditions of the GDPR, you may request access to your data, its rectification or erasure, restriction of processing or data portability. You may also object to certain processing, particularly processing based on a legitimate interest.

To exercise your rights, contact us at info@visitmaacher.lu. If necessary, we may request additional information to verify your identity.

You may lodge a complaint with the Commission nationale pour la protection des données (CNPD): www.cnpd.public.lu.

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Updates

This policy may be updated when the website’s services or data processing activities change.